0330 3337 996Privacy Policy
- PRIVACY POLICY
Kleenwaste is committed to protecting your personal data. Personal data is any information that is capable of identifying you as an individual. This Policy explains how we collect and use personal data that we obtain through email, in person or from other third party sources.
We are registered with the Information Commissioner’s Office under:
• Safety-Kleen Group Services Limited: Registration number: Z1743259
• Safety-Kleen U.K Limited: Registration number: Z6783207
CONTACTING US
If you have any questions about our Privacy Policy or your information, or to exercise any of your rights as described in this privacy policy or under data protection laws, you can contact us:
By Post:
Data Protection Officer
SafetyKleen International
Profile West, 950 Great West Road
Brentford, Middlesex TW8 9ES
United Kingdom
By Email: GDPR_UK@safetykleen.eu
DATA PROTECTION PRINCIPLES
Kleenwaste adheres to the following principles when processing your personal data:
1. Lawfulness, fairness and transparency – data must be processed lawfully, fairly and in a transparent manner.
2. Purpose limitation – data must be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
3. Data minimisation – data must be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
4. Accuracy – data must be accurate, and, where necessary, kept up to date.
5. Storage limitation – data must be kept in a form which permits the identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
6. Integrity and confidentiality – data must be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage by using appropriate technical or organisational measures.
INFORMATION WE COLLECT
Information you give to us
You may provide us with information when you are introduced to us, when we meet you in person, or when we are in contact by phone, email or via our website or otherwise. The categories of personal data you provide may include:
• first and last name;
• job title and company name;
• e-mail address;
• mailing address;
• telephone number;
• any other identifier that permits Kleenwaste to make contact with you.
Information we collect from third parties
We collect most of this information from you directly. However, we also collect information about you:
• from publicly accessible sources, e.g. Companies House;
• which you have made public on the website associated with you or your company or
on social media platforms such as LinkedIn;
• from a third party, e.g. a person who has introduced you to us or other professionals
you may have worked with or you may engage.
Sensitive personal data
We do not generally seek to collect sensitive (or special categories of) personal data. Sensitive personal data is information relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership; health or sex life, sexual orientation; genetic data or biometric data. If we do collect sensitive personal data, we will ask for your explicit consent to our proposed use of that data at the time of collection.
HOW WE USE YOUR INFORMATION
The purpose for which we use and process your information (excluding sensitive personal data) and the legal basis on which we carry out each type of processing is explained below.
• To administer our Website.
• To improve our website to ensure that consent is presented in the most effective manner for you and your computer, mobile device or other items of hardware through which you access the Website; and
• To keep our Website safe and secure.
For all these categories, it is in our legitimate interests to continually monitor and improve our services and your experience as a Kleenwaste customer on our website and to ensure network security. We consider this use to be necessary for our legitimate interests and will not be prejudicial or detrimental to you. Purposes for which we will process the information Legal Basis for the processing. To provide you with information and services that you request from us.
It is in our legitimate interests to respond to your queries and provide any information requested in order to generate and develop business. To ensure we offer a good and responsive service, we consider this use to be proportionate and will not be prejudicial or detrimental to you. To enter into and perform contracts with you. It is necessary for us to process your personal data in this way in order to enter into a contract with you and to fulfil our contractual obligations to you.
To enforce the terms and conditions and any contracts entered into with you. It is in our legitimate interests to enforce our terms and conditions of service. We consider this use to be necessary for our legitimate interests and proportionate. To populate our database which we use for marketing purposes. It is in our legitimate interests to market our
services. We endeavour to ensure that the contacts in our database are relevant and up-to-date. We consider this use to be proportionate and will not be prejudicial or detrimental to you.
To send you newsletters, publications, announcements, surveys and marketing communications or notifications we believe may be of interest to you. You can always opt-out of receiving direct
marketing-related email communications by contacting us.
To send you information regarding changes to our policies, other terms and conditions and other administrative information. It is in our legitimate interests to market our
services. We consider this use to be proportionate and will not be prejudicial or detrimental to you.
To measure or understand the effectiveness of any marketing we provide to you and others, and to deliver relevant marketing to you. You can always opt-out of receiving direct marketing-related email communications by contacting us. Purposes for which we will process the information.
It is in our legitimate interests to ensure that any changes to our policies and other terms are communicated to you. We consider this use to be necessary for our legitimate interests and will not be prejudicial or detrimental to you. Where we rely on legitimate interests as a lawful basis, we will carry out a check to ensure that your interests, rights and freedoms do not override our legitimate interests.
If you do not wish to provide us with your personal data and processing such information is necessary for the performance of a contract with you, we may not be able to perform our obligations under the contract between us.
Kleenwaste will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you in a timely manner and we will explain the legal basis which allows us to do so.
EMAIL MARKETING
For email marketing to an individual subscriber (that is, a non-corporate email address) with whom we have not previously engaged, we need your consent to send you unsolicited email
marketing. Where you provide consent, you can withdraw your consent at any time, but without affecting the lawfulness of processing based on consent before its withdrawal.
You have the right to opt-out of receiving email marketing communications from us at any time by contacting us using the contact details set out above. Requests to unsubscribe may take a few days to take effect.
WHO WE SHARE YOUR DATA WITH
We do not share your personal data with third parties except as provided in the Privacy Policy. We share your information only with Kleenwaste managers and employees. Personal data will also be shared with our third-party service providers who assist with the running of our website including database service providers, IT services such as backup and disaster recovery service providers and others. Our third-party service providers are subject to security and confidentiality obligations and are only permitted to process your personal data for specified purposes and in accordance with our instructions.
In addition, Kleenwaste may disclose information about you:
• in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
• if all or substantially all of Kleenwaste assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets;
• if we are under a duty to disclose or share your personal information in order to comply with any legal obligation;
• if necessary to protect the vital interests of a person;
• to enforce or apply our Terms of Use or to establish, exercise or defend the rights of Kleenwaste, our staff, customers or others.
INTERNATIONAL TRANSFERS
The personal data we receive may be transferred to, and stored, at a location outside of the European Economic Area (“EEA”) for the purposes of processing by third-party service providers that work for Kleenwaste. We will normally only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. Where personal data is transferred to and stored in a country not determined by the European Commission as providing adequate levels of protection for personal data, we will ensure protection by:
• using standard contractual clauses approved by the European Commission, obliging recipients to protect your personal data;
• using the EU-U.S. Privacy Shield Framework (where we transfer personal data to the U.S.), which enables U.S. business to self-certify as a means of complying with EU data protection laws.
If you want further information on the specific mechanism used by us when transferring your personal data out of the EEA, please contact us using the details set out above.
SECURITY OF YOUR PERSONAL DATA
Kleenwaste uses appropriate technical and organisational safeguards to protect personal data both online and offline from unauthorised use, loss or destruction. We use industry-standard physical and procedural security measures to protect information from the point of collection to the point of destruction. This includes firewalls, access controls, policies and other procedures to protect information from unauthorised access. Only authorised personnel and third-party service providers are permitted access to personal data, and that access is limited by need. Where data processing is carried out on our behalf by a third party, we take steps to ensure that appropriate security measures are in place to prevent unauthorised disclosure of personal data.
Despite these precautions, however, Kleenwaste cannot guarantee the security of information transmitted over the Internet or that unauthorised person will not obtain access to personal data. In the event of a data breach, Kleenwaste has put in place procedures to deal with any suspected breach and will notify you and any applicable regulator of a breach where required to do so.
HOW LONG WE KEEP YOUR PERSONAL DATA
Your personal data will not be kept for longer than is necessary for the purposes for which it was collected and processed and for the purposes of satisfying any legal, accounting or reporting requirements. The criteria we use for retaining your personal data includes the following:
• General queries and correspondence – when you make an enquiry or contact us by email or telephone, we will retain your information for as long as necessary to respond to your queries. After this period, we will not hold your personal data for longer than 2 years if we have not had any active subsequent contact with you;
• Direct marketing – where we hold your personal data on our database for direct marketing purposes, we will retain your data for no longer than 2 years if we have not had any active subsequent contact with you.
• Legal and regulatory requirements – we may need to retain personal data for up to 2 years where necessary to comply with our legal obligations, resolve disputes or enforce our terms and conditions.
YOUR RIGHTS
Access to and updating your personal data
You have the right to access the information which we hold about you. If you so request, we shall provide you with a copy of your personal data which we are processing (“data subject access request”). We may refuse to comply with a subject access request if the request is manifestly unfounded or excessive or repetitive in nature.
You may also have the right to receive personal data which you have provided to us in a structured and commonly used format so that it can be transferred to another data controller (“data portability”). The right to data portability only applies where your personal data is processed by us with your consent or for the performance of a contract and when processing is carried out by automated means. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. Please keep us informed if your personal data changes during your relationship with us.
RIGHT TO OBJECT
Direct marketing
You have the right to object at any time to our processing of your personal information for direct marketing purposes. Where we process your information based on our legitimate interests You also have the right to object, on grounds relating to your particular situation, at any time to processing of your personal information which is based on our legitimate interests. Where you object on this ground, we shall no longer process your personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
YOUR OTHER RIGHTS
You also have the following rights under data protection laws to request that we rectify your personal information which is inaccurate or incomplete. In certain circumstances, you have the right to:
• request the erasure of your personal information (“right to be forgotten”);
• restrict the processing of your personal information to processing in certain circumstances.
Please note that the above rights are not absolute and we may be entitled to refuse requests, wholly or partly, where exceptions under the applicable law apply.
EXERCISING YOUR RIGHTS
You can exercise any of your rights as described in this privacy policy and under data protection laws by contacting us as provided in “Contacting us” above. Save as described in this Privacy Policy or provided under data protection laws, there is no charge for the exercise of your legal rights. However, if your requests are manifestly unfounded or excessive, in particular, because of their repetitive character, we may either: (a) charge a reasonable fee taking into account the administrative costs of providing the information or taking the action requested; or (b) refuse to act on the request. Where we have reasonable doubts concerning the identity of the person making the request, we may request additional information necessary to confirm your identity.